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Samsung launches SyncMaster 305T
Posted on Oct 10, 06 10:06 PM PDT
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By Monitor Guy , 11/09/07 6:12 AM (CommentID #297803)
I had the same issue with Viewsonic, they sent me a refurbished one, I was really pissed off, to me warranty means a new one, not a broken one somebody else sends back and they fix it !! Oh well
By Ian , 15/08/07 8:04 PM (CommentID #272529)
I bought one of these and was extremely happy with it. Then after 3 months...
Samsung 305T drama
Without warning or provokation whatsoever (actually I wasn't even home, have no pets, and have surge
protection), my 305T suddenly started showing a entire vertical line (1600 pixels worth) of yellow
toward the left-hand side of the monitor. No amount of restarting or changing screen modes could fix
it.
Monday 30th of July
I called Samsung (1300 362 603) but couldn't reach the IT department. Another staff member took a
message to get an IT staff member to call back - I left both my mobile and home number but didn't get a
call back.
Wednesday 1st of August
Exactly the same scenario as Monday differing only in the offered 'urgency' in the message left with
the IT department, but still no-one called me back.
Friday 3rd of August
I got through to someone in the IT department and told them of my screen's problem (and that this was
my 3rd phone call). They took all my details and serial number, etc and told me someone would call me
back 'early next week'. I got a reference number (4001440500), but no-one called me back.
Thursday 9th of August
I got through to someone in the IT department again and explained this was my 4th phone call regarding
the issue. I gave the support guy my reference number and was told the reason for the delay was
availability of (Samsung 305T) stock and that he would send an email to someone to give me a call back.
Friday 10th of August
Received a call to my mobile and was told I would get another call (and possibly a visit) on Wednesday
(15th of August).
Wednesday 15th of August
Got a call from Samsung stating that they have a replacement monitor in stock and will deliver it
tomorrow (Thursday 16th August). The rep double-checked my home address and also asked that I pack up
my old monitor for collection on Tuesday (21st of August).
Thursday 16th of August
The 'new' monitor arrived. Immediately I got an uneasy feeling because the box looked old and had been
re-taped. I thought it may have been a used one. Upon opening the box I found pieces of broken foam
packaging, and other parts of the packaging torn. Cables were tied with regular rubber bands, instead
of in sealed plastic.
After seeing all that, the actual monitor surprised me - there was not a scratch or a spec of dust on
it; It did *look* brand new. Pity they couldn't spare a few cents on new packaging for it.
Now it's running and seems fine. However I'm still looking at it with suspicion, all because of the old
packaging. A new box probably would have made all the difference to a happy customer.
I called Samsung about the issue and they said that there is no guarantee that your replacement monitor
will be brand new, however the units they send out are refurbished by Samsung and quality tested for
about a week before they are used as replacement stock. Anyway, it looks and acts like a brand new one,
and it's still under warranty for another 2 and a half years, so I'm happy now.
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