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Western Digital My Book Pro Edition II

Posted on Oct 3, 06 09:18 AM PDT


Western Digital My Book Pro Edition II
Western Digital's new My Book Pro Edition II external storage system features RAID technology that offers extra protection and accelerated data delivery for users. The My Book Pro Edition II is shipped in RAID 0 setting which can be configured to RAID 1 at your convenience. This external storage solution is perfect for SOHO environments that require a reliable method of storing and backing up data as it can hold up to 1TB of data. Other features include an advanced backup software, an easy-to-use interface, as well as a variety of connectivity options including FireWire 800, FireWire 400, and USB 2.0. The My Book Pro Edition II is currently available for $549.

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By Dave , 21/04/07 11:45 PM (CommentID #146590)


I purchased the Western Digital Pro Edition II recently. I connected it to USB 2.0 and after installing the Raid Manager I configured it for Raid 1. 10 GB of files were gathered and started the transfer. Within minutes XP Pro reported a Write fail and that data was lost. Checking wdc.com produced several possibilities of which the most likely was newer USB drivers (link to Microsoft):
Usbehci.sys 5.1.2600.2783 25-Oct-2005
Usbport.sys 5.1.2600.2783 25-Oct-2005
I have yet to find the driver versions.
On a second PC, XP Home, showed the same write fail and also froze from time to time. Also Raid Manager started to fail stating that the status of the Raid array was "unknown". The software then suggested reinstalling the Raid Manager.

One or both drives were out of balance as any surface that the unit was placed on became a sounding board and produced an annoying hum. If the unit was placed on the floor, the room below was engulfed with the hum. The only way to reduce/eliminate the hum was to place the unit on a towel.

The above problems were emailed to WD support. The first reply only touched on the OS. It took 3 more emails before they would acknowledge the vibration stating "Generally, the drive may experiecne some vibration. However, if this becomes noticbally worse then you may want to replace the drive as a precaution." The spelling mistakes were from the support person. Sigh.

Needless to say their support is not stellar. I was looking for a simple solution for my son to store hundreds of GB (redundantly) of medical information at school with minimal support from dad. My first pass at this device has caused me to return it to the store and seek something else that works and doesn't require ear plugs. Maybe I bought a unit that was made on a Monday or Friday and I understand that sometimes it happens. However their support put the nail in the coffin.

I have a 30GB Maxtor in an external case on USB 2.0 and can slam it as hard as possible with no errors.

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