Sony intends to show off their appreciation to its customers for their patience when it comes to dealing with the current PlayStation Network outage. According to Sony Online Entertainment, they will be organizing “special events” for subscribers to its “DC Universe Online” and “Free Realms” massively multiplayer online games, where it is hoped to placate at least some of them so that the class action lawsuit won’t snowball into a behemoth.
It must be said that Sony’s online network has been down since April 20th, as the Japanese consumer electronics giant decided to take down the PlayStation Network and its related Qriocity cloud music service because of an external intrusion into their network. Sony has naturally received a lawsuit by frustrated customers over the hack, where said suit claimed that Sony failed to adequately protect, encrypt, and secure its customer data.
Will this strategy of buttering up offended customers actually work? Perhaps, and as Sony has mentioned in their blog, “We are currently evaluating ways to show appreciation for your extraordinary patience as we work to get these services back online.” If you were affected by the PSN downtime, what do you think Sony must do to get back to your good books?
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