One of the issue with VOIP is that 911 calls are not always connected directly to emergency services. The FCC site even states: “Not all VoIP services connect directly to emergency services through 9-1-1. For additional information”. Even if the call is connected properly, the address associated with that VOIP number can be outdated if the user forgot to update it.
Ooma is launching a notification system that sends email or SMS notifications to pre-determined recipients when a 911 call is made. “Whether your kids are home alone or with a babysitter, or you’re concerned about aging parents, our new 911 Notifications feature offers you the peace of mind that you’ll be on top of any situation,” said Jim Gustke, Vice President of Marketing at Ooma.
While this is not making the 911 VOIP identical to their landline counterparts, the possibility of alerting several people at once could be a game-changer. In fact, it would be great if all phones had that option. This service will be available for the Ooma premier customers for $9.99/mo.
- 2012-12-13: Internet-Based Messaging Providers Should Support Text-To-911 Too, Suggests FCC
- 2012-08-12: Man dials 911 with butt during alleged drug deal
- 2011-08-11: Text, photos and videos coming to 911
- 2011-05-10: Ooma VOIP service adds 911 notification
- 2011-01-17: MagicJack accused of avoiding 911 fees
- 2010-11-22: FCC Proposes 911 Emergency Service To Be Updated To Support Texting