Sprint tops AT&T and T-Mobile in customer satisfaction ratings

By Edwin Kee on 05/18/2011 04:48 PDT

Sprint CEO Dan Hesse must be having a good day, especially after word on the American Customer Satisfaction Index survey showed that both AT&T and T-Mobile have seen a decline in their customer satisfaction ratings. What does that mean? Sprint, which previously held last place among the Big 4, is now sharing the podium with Verizon Wireless at the top. To know the slugfest that occured, read on in the extended post.

T-Mobile managed to touch 70 out of 100, which was down from 73 in 2010. As for AT&T, they hit a 66, which is down from 69 last year, making it their lowest score since 5 years ago, with the speculated AT&T/T-Mobile merger being pinned with majority of the blame.

As for Sprint, they are right there with Verizon at 72. Hopefully they keep their good work up, and this will spur T-Mobile and AT&T to buck up so that in the end, everyone wins.

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Sprint Sprint is one of the major wireless carriers in the USA. It uses a mix of CDMA, WiMax and LTE Networks as the backbone of its infrastructure. The company's network is also used by third parties and mobile virtual operators like Boost Mobile, Virgin Mobile, and Assurance Wireless. Sprint has about 55M subscribers.

Verizon Verizon Communications Inc is a broadband and telecommunications company. It is mainly known for its Verizon Wireless division which is the largest wireless carrier in the United States, and one of the largest in the world. Verizon Wireless has traditionally used CDMA technology and was the first U.S carrier to deploy a 4G LTE network (Long Term Evolution). Learn more about U.S 4G Networks.

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