Sprint CEO Dan Hesse must be having a good day, especially after word on the American Customer Satisfaction Index survey showed that both AT&T and T-Mobile have seen a decline in their customer satisfaction ratings. What does that mean? Sprint, which previously held last place among the Big 4, is now sharing the podium with Verizon Wireless at the top. To know the slugfest that occured, read on in the extended post.
T-Mobile managed to touch 70 out of 100, which was down from 73 in 2010. As for AT&T, they hit a 66, which is down from 69 last year, making it their lowest score since 5 years ago, with the speculated AT&T/T-Mobile merger being pinned with majority of the blame.
As for Sprint, they are right there with Verizon at 72. Hopefully they keep their good work up, and this will spur T-Mobile and AT&T to buck up so that in the end, everyone wins.