Remember yesterday we reported that there were some HTC One S users complaining that their devices were starting to chip? This was in spite of HTC touting the One S as having a micro arc oxidation feature that was supposed to make the device five times stronger and more durable than aircraft grade aluminum. One S users who might have felt “cheated” at such claims will be pleased to know that HTC has since released a statement addressing the issue:
HTC is committed to delivering a high quality product and great experience for all our customers. There have been a few, isolated reports of this issue. The finish on the One S was laboratory tested as being at a hardness similar to ceramic. While that’s hard, it doesn’t mean it’s impossible to damage. Regardless, HTC takes quality very seriously and are providing all customers with an immediate fix and we are implementing some small changes to ensure customers do not experience this issue in the future.
Basically HTC One S owners who are currently experiencing chipping on their devices will be eligible for a swap by going back to the store that you have bought it from, assuming that it is still within 30 days of purchase. However if you stumble across this news much later and you’re well past the 30 day limit, HTC will still fix your device under its standard warranty terms. Good on them for responding so promptly.Related articles: