Yesterday we reported that Dr. Steve Mann, the EyeTap’s creator, was allegedly assaulted in a McDonald’s in Paris after explaining that his eye glasses could not be removed because it was permanently attached to his head. Well, the news was brought to light and caused quite a stir in the media. And today, McDonald’s replied to our email with a statement about the situation (see it below). According to the results of its investigations, the restaurant’s staff did nothing wrong and only interacted with Dr. Mann politely and there was no physical altercation.
Hi Elaine – We share the concern regarding Dr. Mann’s account of his July 1 visit to a McDonald’s in Paris.
McDonald’s France was made aware of Dr. Mann’s complaints on July 16, and immediately launched a thorough investigation. The McDonald’s France team has contacted Dr. Mann and is awaiting further information from him. In addition, several staff members involved have been interviewed individually, and all independently and consistently expressed that their interaction with Dr. Mann was polite and did not involve a physical altercation. Our crew members and restaurant security staff have informed us that they did not damage any of Mr. Mann’s personal possessions.
While we continue to learn more about the situation, we urge everyone not to speculate or jump to conclusions before all the facts are known. Our goal is to provide a welcoming environment and stellar service to McDonald’s customers around the world
Since we weren’t there to witness the account first hand, and there was no video footage of the incident, it’s hard to say who’s right or wrong. But with photographs on his blog showing the McDonald’s staff tearing up his doctor’s letter, Dr. Mann is likely to be the victim of this incident. McDonald’s claims that it will continue to investigate the situation though we doubt it’ll be changing its statement anytime soon.
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