This past weekend, many gamers were probably spending a good portion of their days indoors as they spent some quality time with the games they were given over the holidays. If you’re an Xbox Live Gold subscriber who was hoping to access your game saves through the service’s Cloud Saved Games feature, then you were out of luck as it was completely offline for the majority of this past weekend.
The issue with Xbox Live’s Cloud Saved Games feature was resolved in time to get some New Year’s Eve gaming in at around 3 a.m. ET. Xbox Live’s General Manager Alex Garden released a statement regarding the outage:
“We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again.”
Garden finishes his statement by informing users they don’t need to contact Xbox Live support for their free month as they know exactly who was impacted by the outage. I guess that’s good news for cloud save users and a complete bummer for those of us who prefer to keep our saved games stored locally.