Remember yesterday we reported that there were several users who complained about their Xbox One’s Blu-Ray drives failing? Well Microsoft has since acknowledged the issue and has released a statement saying, “We know that with a hardware launch of this magnitude customers will have questions and we have many avenues for customers to get the answers they need and get back in the game as soon as possible. Rest assured we plan to take care of our customers. Any customer who believes they are experiencing an issue with their Xbox One should reach out to us.”
Basically it sounds as if Microsoft has no idea what the problem might be, and are asking customers to call in to their customer service helpline if they have any questions or problems that they might encounter. This is hardly helpful at all and the best thing Microsoft can do at this point is to replace those units with a brand new one. Hopefully we will be hearing something from Microsoft soon that will answer our questions, but for now we guess this is the best we are going to get. For those unfamiliar with the problem, be sure to check out the video below for an example.
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