Due to the fact that our tweets are public (most of the time), minding what you say can sometimes save you from embarrassment, criticism, and in this case, from being ejected from a plane and refused boarding. That is what happen to a certain Duff Watson who complained about a rude gate agent while boarding a Southwest Airlines flight.
Watson was given boarding priority while his children weren’t, but we guess he did not like the way the agent told him about it where he tweeted (according to his retelling of the story to the local CBS station) “Something to the effect of, ‘Wow, rudest agent in Denver. Kimberly S, gate C39, not happy @SWA.’”
Unfortunately for him, the gate agent or someone she worked with was monitoring the airline’s social media account and alerted her to it, after which he was asked to leave the plane. According to Watson, the agent told him to remove the tweet otherwise he wouldn’t be allowed back on it, and at one point even threatened to call the cops.
Southwest Airlines has since confirmed the incident. “A Southwest Airlines employee and customer were having a conversation about the airline’s family boarding procedures that escalated. The customer was removed from flight #2347 from DEN to MSP for a period of time to resolve the conversation outside of the aircraft and away from the other passengers.”
The airline later apologized to Watson and offered him a $50 voucher for all three family members, but according to Watson, this would be the last time he flies Southwest Airlines again. What do you guys think? Was the tweet a good enough reason to pull Watson and his kids from the flight? Or did you think the agent might have overstepped her authority?
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