We’re sure many of you guys have heard the news earlier this week, where the FCC alleged that T-Mobile had made “millions” by charging customers bogus items to their bill. Naturally T-Mobile wasn’t too pleased by the accusation, but regardless of the FCC’s claims, T-Mobile has recently announced that they will be doubling down on their efforts to refund customers and will be doing right by their customers.
According to a statement issued by T-Mobile’s CEO, John Legere, he claims that the FCC’s accusations are sensationalized. He also points out that several years ago, all the major carriers were involved in the Premium SMS service which they put to an end in 2013. The carriers also began refunding customers who were charged, and recently T-Mobile announced they would proactively notify customers who still had refund claims they have yet to make.
However in a bid to appease the FCC and clear any doubts in customers’ minds, Legere wrote that the carrier will be doubling down on their efforts. “To make sure we are doing all the right things, I have instructed our marketing and customer care teams to double down their outreach effort to all potentially affected customers – current and past – who believe that they were inappropriately billed and/or paid for one of these Premium SMS services that they did not want or authorize – and provide refunds.”
He expects that this doubling down efforts will be kicking off in a few day. “This program is being launched in a few days. DOING WHAT IS RIGHT!” In any case we’re not sure if this will end the FCC’s inquisition of T-Mobile, but for customers who were charged, here’s hoping you guys will get your refund soon.