Microsoft has announced that it will replace noisy Xbox One units free of charge. The company’s official forum is filled with posts from customers who find their console to be quite noisy. Initial complaints started coming in last month and by now more than 800 posts have been made on the forum about this issue. The company has taken notice and has agreed to swap out those units at no cost to the customers.
Some have described it as a “terrible noise,” others call it a “mad buzzing noise.” Others went so far as to call it an “irritating noise.” Another described the noise sounding like “an old printer and lots of static.” Microsoft’s community representatives have tried offering solutions to fix the noise but it appears that nothing has worked.
A Microsoft spokesperson confirmed to CNET that the company is aware about a small number of Xbox One owners who are currently facing this issue. Apparently these customers bought the Kinect-less Xbox One which was only recently released. The company asks those facing this issue to contact Xbox Support, at their request the old consoles will be swapped for new units.
Microsoft hasn’t pointed out the precise reason behind this issue. It hasn’t even said for how long this program will run for. So if you have been hearing unusual noise coming from your Xbox One it would be best to get it exchanged as soon as possible.