A consumer advocacy group known as Change to Win Retail Initiatives are not very happy with T-Mobile, the Uncarrier, as the group filed a complaint with the FCC concerning what they deem to be deceptive advertising by the mobile carrier. Comprising of three groups: the International Brotherhood of Teamsters, the Service Employees International Union and the United Farm Workers of America, the consumer advocacy group wants the FCC to open up an investigation into the mobile carrier so that the relevant “corrective action” can be taken.
It seems that their beef with T-Mobile’s advertising is this: the ads mislead consumers into thinking that they are not signing a contract, while singling out the fact that T-Mobile’s no-contract plans do actually require the purchase of equipment via monthly installment payments. Apart from that, subscribers are also able to rent a handset via T-Mobile as they make monthly installment payments.
Regardless, the consumer group cites that should the subscriber want to cancel his service with the carrier, then he will still be responsible to pay off the remaining balance on the phone. This particular amount tends to be more than the Early Termination Fee which has been charged to contracted subscribers who decide to leave a carrier prior to their two-years being up. Do you think that T-Mobile will have a case against them?