Software updates are pretty straightforward where if there’s an update, usually you’ll be prompted to update. In some cases we’ve seen how some apps or platforms will actually download the update in the background, making it easier and faster for users to update when the time comes.

However Microsoft is taking it to the next level as they are now turning to the use of AI to help make updates to Windows smoother. According to Microsoft, “Our AI/Machine Learning approach started with a pilot program during the Windows 10 Fall Creators Update rollout.  We studied characteristics of devices that data indicated had a great update experience and trained our model to spot and target those devices.”

They add that they also use AI to help spot any issues with the update, which then prevents other devices from receiving the update until the issue is solved. “When our AI model, feedback or telemetry data indicate that there may be an issue, we quickly adjust and prevent affected devices from being offered the update until we thoroughly investigate.  Once issues are resolved we proceed again with confidence. This allows us to throttle the update rollout to customers without them needing to take any action.”

No doubt this is an interesting approach, especially when you consider that back when Microsoft was promoting Windows 10, they were accused to being a bit too heavy-handed when it came to getting users to upgrade.

Filed in Computers. Read more about AI (Artificial Intelligence), Microsoft, Windows and Windows 10.

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