In a series of posts made on the Microsoft support forums, some Xbox Series X owners are reporting that their consoles appear to be shutting down at random. They claim that when they are trying to load a game, about 5-10 seconds during the loading time, the console just shuts down. Gamers have tried reinstalling the game performing factory resets to no avail.
However, one common thread seems to point towards games like Assassin’s Creed Valhalla and the latest Call of Duty as being potential culprits. It seems that previous-gen Xbox titles have no issues while loading, and it is only these launch titles that appear to be causing the issues.
Some have suggested that maybe the placement of the Xbox Series X could be to blame, where if the console is placed on a rug, it could overheat and cause the system to shut down. Alternatively, the console could have been damaged during transit leading to these issues. Either way, Microsoft has yet to officially comment on the problem, so if you’ve ordered the Xbox Series X, you might want to keep an eye out for this possible problem.