Somebody from the TreoCentral forums purportedly received an e-mail from Palm, stating the following.
We would like to advise you that on August 15, 2008, Palm would end E-mail support. After this date, Palm will no longer provide any incident support via email. Effective August 18, 2008, we recommend that customers who prefer this type of support option to use our Live Chat support that which can be found at palm.com and you may refer to the Support pages in your specific region for more information. Has any other Palm users received that e-mail?
Man, cutting out e-mail support would be tough to deal with – after all, most people type better than they speak. Have you spoken to phone support folks recently? Most of them (from my experience) aren’t that well trained to begin with, and most of the time I get passed around like a football.
Filed in ..