The Google Nexus 4 handset is no doubt one heck of a popular handset. With its impressive hardware specs and its low price point, we don’t see why not. However as you guys are probably aware, the launch of the Nexus 4 did not come without its problems, and it seems that folks in the UK have been feeling the brunt of those problems which include delays, technical difficulties, and even orders that missed its shipping window even after it has been bought and paid for. Frustrated customers have taken to Google+ to find out what exactly has been going on from Google UK and Ireland’s MD, Dan Cobley, who has since responded to the masses by apologizing for the issues.
I know that what you are going through is unacceptable and we are all working through the nights and weekends to resolve this issue. Supplies from the manufacturer are scarce and erratic, and our communication has been flawed. I can offer an unreserved apology for our service and communication failures in this process.
For those that originally received a 3-5 days shipping estimate, your orders are now in process for fulfillment. You can expect an email notification early this week which will include tracking information. Although you will be initially charged in full, you will receive a credit for the shipping charge soon after.
For others that received pre-Christmas shipping estimates, we anticipate processing your orders for fulfillment this week.
I realise that the people who ordered the Nexus 4 so early are among our most committed and loyal users and we are doing all we can to put things right.
Considering that Google has not been known for its stellar customer service, we guess it’s good that Cobley decided to handle this one himself.