The problem with RNG in games is that you never know what you’re going to get. We’re sure many players have experienced a ton of frustration where they open a treasure chest or get a drop from a boss, only to find that it’s already something that they own. This is something that has been happening to Overwatch players, but also something Blizzard wants to cut down on.
In an announcement on the Overwatch blog, Blizzard will be instituting some changes to the latest PTR in which they will be cutting down on Loot Box duplicate items. “We always want the experience of opening an in-game loot box to feel exciting and rewarding, and in our latest patch we’re working to improve that experience in two key ways. First, we’re drastically reducing the amount of duplicates players will receive when opening loot boxes.”
Blizzard adds, “Second, to compensate for this reduction of duplicate items, we’re also increasing the overall amount of credits players will receive from loot boxes. On average, players should be earning just as many credits, if not slightly more, from loot boxes than they did prior to these changes.”
Basically instead of duplicates, players will receive credits in its place which is many times better. Note that these changes are being made to the PTR version of Overwatch, but we expect that should testing prove to be successful, it will be released in the next patch for the game.