samsung-logoWe’re not sure why,but it seems that China in particular seems to have been affected badly when it comes to malfunctioning smartphones and the services when it comes to dealing with them. For example Tim Cook, Apple’s CEO, has in the past apologised to Chinese consumers for the way they dealt with repair and warranty enquiries for their iPhone, and now it looks like Samsung will be issuing their own apology as well. In a statement released on their website, Samsung was quoted as saying, “We welcome the scrutiny by the media. As a result of management problems, we have brought inconveniences to consumers, and we offer our sincere apologies.”

The phones in question are the Samsung Galaxy S3 and the Galaxy Note 2, both of which have apparently been rather problematic for customers in China, with reports that both devices crash up to 30 times a day! Crashing once or twice on a daily basis is already unacceptable so we can only imagine the frustration that these users are having when it crashes 30 times. In any case the South Korea tech giant has announced that they will be offering affected customers repair for either device free of charge, and will refund those who have already paid for repairs, and worst case scenario, will offer a full replacement for devices that are still having issues after multiple repairs.

Filed in Cellphones. Read more about Galaxy Note 2, Galaxy S3 and Samsung. Source: thenextweb

Key SpecsGalaxy S3Galaxy Note 2
Status ReleasedReleased
Resolution 1280x7201280x720
Display Diagonal 4.8"5.5"
Processor/Soc Name Exynos 4412, 4-core, 1.4 GHzQuad, 4-core, 1.6 GHz
Max. Total Storage Capacity 128 GB128 GB
Megapixels 8 MP8 MP
Battery Capacity (mAh) 2100 mAh3100 mAh
Street Price $290$355
Complete product data Samsung Galaxy S3 Full specsSamsung Galaxy Note 2 Full specs
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