Trying to retrieve the Apple ID password of your spouse upon his/her death? You could, but only if you have a court order, or at least that’s what’s being reported according to CBC News. A woman by the name of Peggy Bush had initially asked for the password to her dead husband’s Apple account.She was initially told that certifications to prove her husband’s death was enough but was later told by a customer rep that a court order would be required in order to retrieve the password, something that many have found to be incredulous given the circumstance.
According to Peggy’s daughter, Donna, who did most of the leg work, “I finally got someone who said, ‘You need a court order.’ I was just completely flummoxed. What do you mean a court order? I said that was ridiculous because we’ve been able to transfer the title of the house, we’ve been able to transfer the car, all these things, just using a notarized death certificate and the will.”
However while this does seem to make Apple out to be some kind of monster and a heartless corporation, there is a happy ending. It was later revealed that after Go Public got in touch with Apple that the Cupertino company offered to help the family, claiming that it was a misunderstanding.
Speaking about the ordeal, Donna adds, “We certainly don’t want other people to have to go through the hassle that we’ve gone through. We’d really like Apple to develop a policy that is far more understanding of what people go through, especially at this very difficult time in our family’s life, having just lost my dad.”