Uber To Offer In-App Assistance

For those of you who have given ridesharing services like Uber a go, and are pleased with it, then all is fine and dandy. However, I am also quite sure that there are other quarters out there who have actually run into issues with Uber, and might even have gotten frustrated with the situation. Having said that, Uber intends to offer help from within its app, rather than having to send the company an email when things go wrong.

It is nice to see Uber listen to its consumers and make a move for its customer support right in the app itself, which saves you the trouble of actually sending an (perhaps angry sounding) email, not to mention having emails bounce between you and the support team as the team makes an attempt to fix things. Such a messaging-focused approach would go some way in shaving off the amount of time spent in communication, and Uber claims that test runs of this model have allowed its riders to obtain solutions within the first response. Sounds pretty efficient to us!

Right now, testing of such support is being carried out in select parts of the US (New York City included), and should things go right, it will replace email support worldwide in due time.

Edwin Kee
Categories: Cellphones
Tags: Uber