It appears that the largest carrier in the United States isn’t quite done with slapping extra fees on customers. A new leak suggests that starting April 17th, Verizon is going to charge customers a $10 fee to voluntarily suspend a line. This will change how the carrier previously used to handle accounts that had been voluntarily suspended. A memo explaining this change to Verizon reps has been leaked online today.
The memo says that starting April 17th users can’t choose to suspend their account without billing and that Verizon will allow them to sign up for a reduced access rate option for $10 per month instead.
It’s further explained in the memo that this $10 charge is per line and can be prorated. In a 12 month rolling period customers can use the reduced access rate plan for not more than 90 days. Once this goes live customers will get two billing options for suspended accounts, they can either choose full billing or the reduced $10 rate.
Based on the time the account is suspended for Verizon will extend upgrade dates and service contracts to make up for those days. Verizon claims in the memo that this $10 charge will enable it to recover lost service revenue.
Verizon hasn’t commented on the leak yet but since the new charge is expected to be made official April 17th it’s not going to take long for the truth to come out.
Filed in . Read more about Verizon. Source: phonearena