Huawei recently confirmed reports that it uses different memory chips inside its new P10 and P10 Plus flagship smartphones. Customers have complained about differences in performance but Huawei initially claimed that there would be no difference in performance as its engineers had made the relevant adjustments to eliminate that possibility. Since third-party performance testing has proven otherwise, the company has acknowledged that its initial response to the controversy was “arrogant.”
Huawei CEO Richard Yu said in a letter to employees that was later published on Weibo that the manner in which Huawei initially responded to this controversy was arrogant.
He further adds that this issue has been a “wake-up call” for the company and that Huawei has learned a “profound lesson” to not cut corners where flagship products are concerned.
Huawei uses different eMMC and UFS flash memory chips in the P10 and P10 Plus. The company said that it had to do that due to “severe shortage in the supply chain.” It claimed that there would be no performance difference but tests have shown otherwise.
Customers are obviously not happy about this, so while Huawei has admitting to not responding in a proper manner, it hasn’t said anything about compensation for customers.
Huawei has formed a “customer listening task force” that will be led by Yu himself. The task force is going to visit service centers and retail stores to interact with customers. Yu has also promised that Huawei will work harder to be “more considerate of consumers'” feelings.