Dell Responds To Venue Pro Wi-Fi Bug, Offers Replacement Phones

We previously mentioned that Dell Venue Pro users were encountering issues as their devices were unable to connect to secure Wi-Fi networks. Dell has since confirmed the issue by issuing a statement, allowing customers who purchased the phone on November 8th or 9th at a Microsoft Store to bring the phone back for an exchange, beginning at the end of next week, and the new phone will fix the Wi-Fi issue. Dell confirmed the issue was caused by a software glitch during the manufacturing process and was not a hardware issue or a Windows Phone 7 one. Sounds like something went wrong with some customization, since it’s not the operating system or hardware fault. The full statement reads:

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“We have confirmed that the Wi-Fi connectivity issue that was reported in blogs like Boy Genius Report and Ubergizmo resulted from a software glitch during Dell’s manufacturing process. The issue affected some of our initial phone shipments and was not a hardware issue or a Windows Phone 7 one. Customers who purchased Venue Pro smartphones on Monday or Tuesday (November 8 or 9) at a Microsoft Store and who are experiencing the protected Wi-Fi network connectivity issue also have the option of bringing your phone back to the Microsoft Store for an exchange, beginning at the end of next week. Your new phone will fix the Wi-Fi issue as well.”

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