You might have read recently that YouTuber JerryRigEverything put BlackBerry Mobile’s new handset, the BlackBerry KEYOne, through his stringent durability tests and found that the display comes off rather easily. Apparently, that’s because there’s not much adhesive being used to hold the display in place. BlackBerry Mobile has now sent out a statement revealing that it’s an issue being faced only by a small number of KEYOne owners and that additional steps are being considered to ensure that this doesn’t irk customers in the future.

Just to remind you, BlackBerry is no longer making smartphones itself. It has licensed its brand to TCL which is now making smartphones based on the company’s iconic brand.

To ensure the highest quality in the BlackBerry KEYone, we used strong, durable premium materials and conducted rigorous stress tests on the device throughout the product development cycle to meet the real life use standards our customers demand,” BlackBerry Mobile said in a statement, adding that the display separation issue is only being faced by a small group of users.

It further adds that teams are actively looking at additional adhesive measures that can further strength the display and ensure that there is no possibility of display separation anymore.

The company does say that customers who have faced this issue already can contact BlackBerry Mobile for a device replacement.

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