If you pre-ordered a special edition Kingdom Hearts 3 PlayStation 4 Pro from GameStop, you might want to check your email. The retailer has canceled an undisclosed number of pre-orders for this variant of the console for the simple reason that it sold more units that it actually had lined up.
GameStop confirmed via Twitter that because of an “error,” it oversold pre-orders for the Kingdom Hearts 3 PlayStation 4 Pro. As a result of this, “some” pre-orders have had to be canceled. Customers who had their order canceled will receive a $25 gift coupon from the retailer as compensation.
The retailer has obviously not charged these customers for the canceled order. It also sent the affected customers emails informing them that their orders will not be fulfilled. The emails went out prior to the tweet and they mentioned that the cancelation was due to an “unforeseen issue.”
Many customers took to social media to express their frustration at GameStop as the $25 gift card did little to placate them. They pointed out the fact that given this console would be scarce and thus the mere apology wasn’t good enough. Some customers had even sold or traded in their existing consoles for this one.
For those who are unaware, the Kingdom Hearts 3 Limited Edition PS4 Pro is a GameStop exclusive in the United States. It was priced at $399 and is due to arrive on January 29th.
Due to an error, we oversold on pre-orders for the LE Kingdom Hearts 3 PlayStation 4 Pro and, unfortunately, some orders had to be canceled. Guests who had an order canceled will receive a $25 Gift Coupon. We apologize for the inconvenience and frustration this has caused.
— GameStop (@GameStop) January 25, 2019