Huawei is in a bit of a spot of bother these days because of the U.S. ban and the company had more bad press to deal with earlier this week. Many users reported that they had started seeing lock screen ads on select Huawei smartphones. Word immediately went out that Huawei had started showing ads on lock screens without first informing users. The company has now sent out a statement explaining how the ads be removed from your device.

The ads for hotel booking site were seen by some users who own a Huawei P30 Pro, P20 Pro, P20, P20 Lite, and Honor 10. Not all users reported seeing the lock screen ads so it doesn’t seem like they were pushed out to all users.

Huawei hasn’t said why these ads appeared on the lock screen in the first place. It only apologized for the inconvenience caused by this and confirmed that “we have taken down those lock-screen images from our servers, as they should not be appearing on lock-screen interfaces.”

However, users who did see them on their phone will have to manually delete them. This can be done by sliding up from the bottom edge when the ad appears on the screen and clicking on the “Delete” button when the operation toolbar appears.

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