Hyundai has designed this robot to help greet customers at its showrooms while also providing customers with information about their cars, explaining various technologies, and more. It will also help to ease the workflow of staff who in some cases might be busy with other customers, and it could also act as an alternative for customers who might want to maintain social distancing.
According to Dong Jin Hyun, Vice President and Head of the Robotics Lab at Hyundai Motor Group, “The DAL-e is a next-generation service platform that can offer automated customer services anytime. It is expected to become a messenger capable of delivering consistent messages to customers in a more intimate and personal way than conventional robots.”
“With continuous updates and improvements, the DAL-e will provide fresh, pleasant experiences to our valued customers in a contact-free environment. Our objective is to enable the DAL-e to engage in a smooth and entertaining communication with customers and present valuable services to them.”