The company has announced that they will be recalling and replacing the ASUS Z690 Maximus Hero motherboard after it was reported by several users of it catching on fire. Users who have the motherboard have been submitting reports that they have been hearing popping sounds coming from the motherboard, and burning electronic smells, as well as experiencing system shutdowns.
Further investigation by YouTuber Buildzoid from Actually Hardcore Overclocking found that one of the capacitors used in the motherboard was incorrectly installed, which is what’s causing these issues. As a result, ASUS will be recalling the motherboard and will also be replacing them.
In a statement posted onto Facebook, the company said, “In our ongoing investigation, we have preliminarily identified a potential reversed memory capacitor issue in the production process from one of the production lines that may cause debug error code 53, no post, or motherboard components damage. The issue potentially affects units manufactured in 2021 with the part number 90MB18E0-MVAAY0 and serial number starting with MA, MB, or MC.”
They add, “As of December 28, 2021, there have been a few incidents reported in North America. Going forward, we are continuing our thorough inspection with our suppliers and customers to identify all possible affected ROG Maximus Z690 Hero motherboards in the market and will be working with relevant government agencies on a replacement program.”