If you’ve ever had the unfortunate experience of being locked out of your Facebook account for whatever reason, then you know that trying to get in touch with Facebook support can be tricky. This is why more often than not, you see a lot of comments on Facebook made posts where people are asking Facebook why they haven’t heard back from support yet.

To help streamline the process and make it easier, Meta has since announced that they will be launching a new live chat feature for Facebook that will make it easier for users who are locked out of their accounts to chat with customer support. This will help users reach a resolution faster, or at least potentially.

According to Meta’s announcement, “On the Facebook App specifically, we’ve also started testing live chat help for some English-speaking users globally, including creators, who’ve been locked out of their accounts. This first test focuses on those who cannot access their accounts due to unusual activity or whose accounts have been suspended due to a violation of Community Standards.”

As the announcement notes, this is only for English-speaking users, but presumably Meta will eventually expand support to cover more users who speak other languages.

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