While the majority of Asus Transformer Prime owners would probably have been pleased with the Ice Cream Sandwich update on their respective tablets (which was also demonstrated recently), there is a small group of Transformer Prime owners who are left far more frustrated than before. It seems that several owners have already filed complaints that their tablets display a serial number error, whereby this acts as a doorstop that prevents the update from installing – at least according to the flurry of activity that is happening on the XDA Developers forum. Asus is already aware of the situation and are working on a fix which should be out soon.

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According to Asus’ technical marketing manager Gary Key, the tablet is unable to automatically or manually update to the latest firmware, hence this particular problem. If you are one of the affected, then you can always make a backup of all your data, perform an factory reset and ensure the Transformer Prime remains active with a Wi-Fi connection for up to a quarter of an hour for it to synchronize with Asus’ servers. Should the update fail to start automatically after that, keep your fingers crossed that a manual update would work. If all else fails, then just send Key a private message on the forum along with the serial numbers of your tablet, and he personally gives his assurance that something will be done. Now is that dedication or what?

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