If you live in the US and you own the Galaxy Note 7 and you’re wondering how to send your phone back to Samsung, wonder no more as Samsung has since established an exchange program for the Galaxy Note 7 in the US, so owners of the device will want to take note of how they can send their handsets in for a new (and hopefully not defective) one.
According to Samsung, “While there have been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need. Samsung has identified the affected inventory and stopped sales and shipments of those devices. For customers, who have Galaxy Note7 devices, Samsung will voluntarily replace their current device with a new one from today.”
Samsung will allow these users to exchange their Note 7 for a new Note 7 starting next week. Alternatively if you’d rather not have a Note 7, Samsung will let you change it for a Galaxy S7 or S7 Edge, and you will also get a refund on the price difference between devices. As a token of their appreciation, Samsung will also be giving customers a $25 gift card or bill credit. To make the exchange, customers will have to either visit the retail store they got their phone from, or call Samsung’s hotline.