According to the press release put out by Chimicles & Tikellis, “The complaint alleges that Google tells consumers to seek warranty coverage from Huawei for this issue and that Huawei is largely unhelpful and often stonewalls attempts to obtain warranty coverage, telling consumers the problem is not the phone or the battery, but instead it is a problem with Google’s software.”
Basically it sounds like because neither Google nor Huawei were allegedly helpful when trying to find a solution to the problem, that customers got frustrated and thus the lawsuit was filed. If you might recall, LG is also facing a similar lawsuit where the issue customers are having with the company aren’t so much the problem with the phone, but the supposed unhelpfulness when approached.
Neither LG, Google, nor Huawei have commented on the lawsuits, although in LG’s case the company had previously offered Nexus 5X customers full refunds. For those who are interested in checking out the full complaint can do so here.
- 515 PPI
- f/2 Aperture
- No Wireless Charg.
- Snapdragon 810