According to a recent post by The Guardian, it seems that the publication has managed to get their hands on what appears to be Facebook’s internal policies on how they handle such controversial content. For example when it comes to violence, Facebook has a slide which shows what kind of comments can be kept, and what sort of comments that need to be deleted. Basically these slides and manuals attempt to try and come up with rules and scenarios which content needs to be moderated or if it can be ignored.
Another example would be how Facebook deals with videos that might depict a violent death. “Videos of violent deaths are disturbing but can help create awareness. For videos, we think minors need protection and adults need a choice. We mark as ‘disturbing’ videos of the violent deaths of humans.”
According to Monika Bickert, Facebook’s head of global policy management, “We have a really diverse global community and people are going to have very different ideas about what is OK to share. No matter where you draw the line there are always going to be some grey areas. For instance, the line between satire and humour and inappropriate content is sometimes very grey. It is very difficult to decide whether some things belong on the site or not.”
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