The company has since refunded gamers the cost of their tickets, and recently Niantic’s CEO John Hanke penned a blog post in which he explains in greater detail what happened and why things went south so quickly. According to Hanke, he claims that this was an issue on their end, although carriers are to blame as well.
Hanke writes, “Technical issues with our game software caused client crashes and interfered with gameplay for some users. The gameplay issue was resolved with a server configuration change and the crashes were also addressed for many but not all users. A more protracted problem was caused by oversaturation of the mobile data networks of some network providers. This caused many attendees to be unable to access Pokémon GO or other Internet services.”
However it seems that this experience has not deterred Niantic from future events. According to Hanke, the company will be learning from this experience and will be applying them to future events that will be held for later this summer in Yokohama, Japan and across Europe.