The point of a phone, even a smart one, is to make calls. Sure, with how smart our phones are these days and the fact that we’re always connected, we do have a multitude of means to communicate with each other, but at the end of the day a phone call is still one of the most basic functions one can expect.

Unfortunately for some iPhone X users, that is a growing problem. A report from The Financial Times (paywall; via 9to5Mac) has revealed that there are some iPhone X users who are unable to answer calls on their phones. The issue is that these users hear their phones ring, but the screen doesn’t come on to allow them to pick up the call, or when it does it only pops up 6-8 seconds later, after which they might have missed the call as the other person might have hung up already.

It is unclear if this is a hardware or software issue, but we’re hoping that it’s the latter since a hardware issue means that Apple would have to launch a new repair program on top of the other repair programs that they already have, plus it would also be inconvenient for customers to have to send their devices in.

When asked about the issue, Apple told The Financial Times that they are looking into the reports, but stopped short of saying what could be causing the problem and if there might be a fix coming for it.

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