It was first reported in October last year that the Android 8.1 update made the proximity sensor behave a bit differently as it wouldn’t turn off the Ambient Display when the sensor was covered like before. This behavior was also seen in Android 8.0 for the Pixel 2 and Pixel 2 XL. Some users have also talked about other issues with the sensor on Google’s official forums and the company has now said that while it has a fix for the issue, it won’t be released for a few months.
A majority of the posts about Pixel 2 XL proximity sensor issues talk about the Ambient Display turning off unexpectedly even though it’s supposed to be on always. Some have even witnessed the sensor being confused by screen protectors and others haven’t been able to use the handset at all during calls.
A community manager on the forum has now confirmed that a fix has been developed for the issue. He said that many issues have been discussed in the forum and that the company has identified a fix which will be “rolling out in the coming months.”
It’s unclear right now how soon Google will start rolling out the fix. It does say that it’s going to be out in the coming months so it’s quite likely that Pixel 2 XL owners might have to wait a little longer before the proximity sensor starts functioning as it was supposed to in the first place.