Over the past few months, there have been multiple reports of a screen flickering issue that has been irking some Microsoft Surface Pro 4 owners. It wasn’t immediately clear what was causing this problem, whether it was a software issue that could be fixed through a simple update or whether it was a hardware issue that required repair or replacement. We now know that it’s the latter and Microsoft has confirmed that it’s going to replace the Surface Pro 4 units suffering from this issue.
Microsoft has launched a replacement program for Surface Pro 4 units affected by the screen flickering issue. All units that have this problem will be covered under this program for up to three years from the time the machine was originally purchased.
Microsoft has updated the support page on its website to confirm that “We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update.
The last we heard from Microsoft about this was back in February when the company said that it was monitoring the situation closely and it has now come to the conclusion that there’s no other way to fix this problem aside from just replacing the units for affected customers.
Those who have paid for a screen replacement before this program was launched will be offered a refund by the company. It’s also pertinent to mention here that the replacement units that Microsoft will send out will be refurbished Surface Pro 4 machines, not brand new units.