Sometimes devices break down and encounter issues due to faulty components. Unfortunately for iPhone X and 13-inch non-Touch Bar MacBook Pros, it seems that there are enough issues that have been reported for Apple to officially announce and launch a free repair program for affected customers.
In the case of the iPhone X, it seems that there are users who are reporting that their screens are failing, where it does not seem to be registering touch. It is unclear how widespread this particular issue is, but if you have encountered this problem, then you just need to take your phone to an Apple Store or an authorized repair service center to get the issue fixed.
As for the 13-inch non-Touch Bar MacBook Pro, there have been complaints regarding the SSDs used in the laptop where some users might suffer from data loss. However not all models are affected and it seems that it mostly affects devices sold between June 2017 to June 2018. Customers who own the laptop will be able to check to see if their laptop is one of the affected units by going to Apple’s website and entering their computer’s serial number.
For customers who might have paid for repairs prior to this repair program being launched, you can get in touch with Apple where you could be eligible for a refund.