This meant that in terms of software updates and new features, some Sonos speakers would no longer be receiving them past May this year. Naturally, this did not sit well with customers who probably never thought that their speakers would suddenly become redundant one day, but it looks like Sonos has since backtracked on those plans.
In a new post on its blog, Sonos’ CEO has since come forward to reassure customers that despite the company ending support for their speakers, it does not mean that they will stop working. He also clarified that while these speakers will no longer receive software updates and new features, he pledged that the company will continue to maintain them through bug fixes and security patches.
According to the CEO, Patrick Spence, “Many of you have invested heavily in your Sonos systems, and we intend to honor that investment for as long as possible. While legacy Sonos products won’t get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible. If we run into something core to the experience that can’t be addressed, we’ll work to offer an alternative solution and let you know about any changes you’ll see in your experience.”