Perhaps one of the reasons you might choose a first-party repair service over a third-party service is reassurance that should anything go wrong during the repair, the company will actually replace the device for you. But that isn’t the case with Apple, or at least that’s what an iPhone owner Theodore A. Kim is claiming.
According to a report from Business Insider, Kim claims that he purchased the handset while in Vietnam, and when he returned to the US during the pandemic, he discovered that the iPhone was having trouble reading his US SIM card. Apple then advised him to take the phone in for repair to get it fixed as it was still under warranty.
However, they later returned the phone to Kim claiming that they would not fix it as it had been tampered with, and to make matters worse, Kim says that the phone was returned to him with a busted SIM card tray. Apple claims that if this was the case, they would have fixed it, but apparently they didn’t think they broke it and which is why they won’t fix it.
With the warranty voided, Kim even offered to pay to have it fixed, but Apple also refused that. He has since submitted a complaint to the Better Business Bureau, while also suing the company for $1,383.13, the exact price he paid for the iPhone 12.