When we’re on the phone, it’s usually a good idea to turn down any background noise if possible, like the TV, radio, music, and so on. This is because it can be picked up by the phone’s microphones and the person on the other end might not be able to hear you. This might be even more difficult for those hard on hearing.
This is why Apple has a feature built into iOS that actually lets users enable noise cancellation to help cancel out ambient noise that could interfere with the call’s quality. This is an accessibility feature we’ve seen in most iPhones, and we say most because for some reason, it was not included with the iPhone 13.
Some have speculated that this could be a hardware issue due, but apparently it is a glitch that Apple has yet to fix. According to user dagocarlito on Reddit, they have spoken to Apple Support who claims that it is a known issue, but one that doesn’t seem to have any resolution timeline at this moment.
Given that this issue was noted back in October and we’re nearly at the end of the year, it means that it has been a problem for two months and Apple hasn’t addressed it yet. When you consider how much Apple loves to boast about the accessibility features they build into their products, you would think they would be all over this. Hopefully a fix will be issued soon.