There’s quite a bit of competition among carriers in the U.S., which is good as it promotes substantial growth in the industry at large. T-Mobile recently strayed from convention when it launched its new UNcarrier plans, a move that prompted Verizon subscribers to petition their network to consider the same as well. However according to surveys, most recent being conducted by JD Power, T-Mobile hasn’t been ranking high in the consumer satisfaction lately. The latest annual study puts T-Mobile in fourth place on the American Customer Satisfaction Index.
The carriers were scored on a scale from 0-100. Verizon tops the index with a score of 73, which translates in to a 4% increase as compared to the previous year. Sprint came in second, holding its ground with 71. AT&T saw a 1% increase and sits in third place with 70 points. In fourth place comes T-Mobile which has actually seen a 1% decrease and scores 68. The subscribers of these carriers are asked to rate how reliable the networks are with regards to call clarity, network coverage and dropped calls, and as the results clearly show, T-Mobile has quite a lot to do to change the public’s perception. If you’re a T-Mobile subscriber, do let us know in the comments whether or not you’re satisfied with the service.
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