If you’re the type that tends to be late, in the future you could be facing some kind of financial penalty from Uber should you show up late for your ride. Right now Uber has a waiting time of 5 minutes in which users are expected to show up, if not drivers will have the right to charge a no-show fee to the customer’s account.
However with the new system, Uber will be giving customers even less time. The company has changed the waiting time from 5 minutes down to 2 minutes, but fret not because the 5 minute wait is still mandatory to be charged a no-show fee. Instead what this new system means is that if you are late by 7 minutes, you will be charged for an extra 5 minutes (minus the 2 minutes grace period) of the driver’s time, assuming the driver hasn’t driven off by then.
According to a statement released by Uber about this new system, the company says, “Drivers’ time is valuable, and while we expect riders to request a ride only once they’re ready, we know that waiting for a rider at their pickup location can be frustrating.” However this program is in its pilot phase and will only be applicable to those living in Phoenix, Dallas, New Jersey, and New York City for now.
In addition to this new waiting time, Uber will also be charging a cancellation fee if a customer cancels their pickup two minutes after a request. Prior to this, the grace period was also set at 5 minutes, but we guess Uber is starting to crackdown on fickle-minded and tardy passengers with these new changes.