As you might have heard, Apple has launched a repair program for the iPhone 6s in which users are reporting that their phones are shutting down randomly. The repair program basically swaps out the old battery for a new one, but for those who want to know why exactly their iPhone 6s handsets have been shutting down at random, Apple has an answer for you.
In an explanation posted on Apple’s Chinese website (via Business Insider), “We found that a small number of iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs. As a result, these batteries degrade faster than a normal battery and cause unexpected shutdowns to occur.”
The Cupertino company also wanted to reassure customers that their phone is still safe to use despite the shutdown. “It’s important to note, this is not a safety issue. We also want our customers to know that an iPhone is actually designed to shut down automatically under certain conditions, such as extremely cold temperature. To an iPhone user, some of those shutdowns might seem unexpected, but they are designed to protect the device’s electronics from low voltage.”
Hopefully this explanation will put customers’ minds at ease, especially following the reports of the Samsung Galaxy Note 7 exploding and its subsequent recalls. In the meantime you can hit up Apple’s website to check to see if your iPhone 6s is eligible for a battery replacement.