While there have been reports about the Galaxy S10 phones having reception issues on multiple carriers, it appears that users on Sprint have been hit the hardest. The carrier’s subscribers have reported LTE issues with all three of the Galaxy S10 models and despite software updates to fix the problem, it appears that this hasn’t been enough. Sprint has now said that it’s going to replace these handsets.
As per a post on the Sprint Community forum, the devices for which the LTE issues were not resolved by the recent software updates will be replaced. Sprint has rolled out a couple of software updates recently in a bid to address these issues.
The carrier is going to replace devices that were purchased less than two weeks before a complaint is made will be replaced with new units as well while handsets that were purchased two weeks before will be replaced with reconditioned units.
It also adds that customers who have Sprint Complete will not be charged a fee for this exchange provided that there’s no evidence of any liquid or physical damage to the device itself. Those customers who are without SC will be assessed a $75 fee or they can work with Samsung for a manufacturer warranty solution.