According to various user reports, many owners of Google’s Nest products that are powered by battery have been complaining that their devices are either experiencing severe battery drain, slow charging, or it won’t charge at all. Google has since confirmed that this is something they’re aware of and have published a support page about it.
According to Google, “At temperatures between -4°F (-20°C) and 32°F (0°C), the battery can still power your device, but it won’t charge. It may also drain more quickly than usual. At temperatures close to -4°F (-20°C), your battery may have less than half the life that it has in warm weather.”
The company also notes that with devices like the battery powered Nest Doorbell, “At temperatures between -4°F (-20°C) and 32°F (0°C), the doorbell can continue to work, but the battery will drain because it can’t be charged. If the battery drains completely, the doorbell will shut down, and you’ll need to bring it inside to be charged.”
Google has also since stated that they are working on a new Nest Doorbell that works exclusively when wired, which should solve this problem, but we’re not sure what this means for those who already own the device.