Did you know that Apple allows users to request refunds for apps bought from its App Store? You wouldn’t think this is the case considering that the refund feature isn’t mentioned, nor is accessing it very obvious, but you’ll be happy to learn that you can request for a refund for an app.

How to initiate the refund process

To begin the process of requesting for a refund for an app that you’ve bought, decide on which medium you want to go through to request for a refund:

From Apple’s website

Go to Apple’s “Report a Problem” website (https://reportaproblem.apple.com/). This can also be found in the app receipts that Apple has sent to your email.

From iTunes

Open iTunes, go to “Account” and select “View My Account”. Scroll down to “Purchase History” and select “See All”. This will bring up all the purchases you’ve made in the past 90 days. Look for the app that you want to request a refund for and select “More”, and then click “Report a Problem”.

From iPhone/iPad

Unfortunately there is no direct way to request a refund from the App Store from an iOS device. Instead you will need to find the email of the receipt for the app on your iPhone or iPad, open it, and look for “Report a Problem” in which the link will take you to the mobile version of the desktop website.

Regardless of whichever medium you’ve chosen, the process to request a refund will be the same:

  1. Once you’ve logged into your Apple account, you’ll be shown the various purchases that you’ve made in the past 90 days along with a button on the side that says “Report a Problem”. When you click that, you’ll be presented with options as to what might be wrong with the app which is why you are requesting for a refund.
    1. I didn’t authorize this purchase – this can be used if you think your payment details/Apple ID might have been compromised.
    2. Didn’t mean to purchase this item – can be used for accidental purchases of apps or in-app items. There have been instances in the past where some developers hide subscriptions in their apps that can sometimes result in users accidentally subscribing or making a purchase without meaning to.
    3. Meant to purchase a different item
    4. App fails to install or won’t download – in this particular instance, it seems that Apple will not process a refund. Instead it reads, “If you’re having issues with this app, please contact the app’s developer directly, they may have more specific troubleshooting steps for their app. Click on the App Site button to open the developer’s support page.”
    5. App doesn’t work or behave as expected – You’ll get the same message as above. “If you’re having issues with this app, please contact the app’s developer directly, they may have more specific troubleshooting steps for their app. Click on the App Site button to open the developer’s support page.”
  2. Once you’ve filled out all the necessary information, click the submit button to send the report to Apple for processing, which can sometimes take 3-5 days and you may or may not be contacted by Apple to further verify additional information to complete the process.

For the most part refunding an app simply because “you did not like it”, or because you “only needed to use it the one time” might not be approved by Apple and thus your request for a refund could potentially be denied.

However this is also determined by where you stay, for example if you’re living in Europe, due to EU laws, Apple has introduced a no-questions-asked 14-day refund window. However be careful when using this feature as Apple has been known to be blacklisting users who abuse the refund feature.

Filed in Apple >Cellphones >Tablets. Read more about Apps and iOS.

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