It looks like RIM is facing some trouble thanks to a number of BlackBerry users who have filed a class-action lawsuit against the company after its unexpected outage a couple of weeks ago – despite the company completely restoring its BlackBerry services, its public apology and promises of over $100 worth of premium apps to its customers. The Consumer Law Group filed the lawsuit in the Quebec Superior Court “on behalf of individuals who have BlackBerry smartphones and who pay for a monthly data plan but were unable to access their email, BlackBerry Messenger service (BBM), and/or Internet for the period of October 11 to 14, 2011.”
Apparently these folks want direct compensation from RIM or indirect compensation from carriers to provide refunds for customers and to take full responsibility for the damages. With quite a number of people around the world relying on BlackBerry phones and services – especially in the enterprise sector. It’s uncertain which direction this lawsuit will go, but if RIM loses the case, it could mean a lot of money being dished out by the company.
What do you think of the lawsuit? Has RIM done enough to make up for the BlackBerry downtime or is additional compensation necessary?