Facebook-owned Oculus started taking pre-orders for its first virtual reality headset last month, shipments also began in March, with company founder Palmer Luckey actually flying out to Alaska to deliver the first unit in person to a very lucky customer. Despite the fact that the virtual reality headset started shipping on March 28th, many customers have yet to receive their units even though they placed a pre-order. Oculus has apologized for the shipping delays and it has decided to waive shipping fees for all orders as compensation.
Oculus has acknowledged that it’s facing some issues in getting Rift units out the door in a timely fashion. CEO Brendan Iribe mentioned on Twitter that the first batch of shipments was going out “slower” than originally estimated.
The company has also sent an email to customers explaining that it has been working through an unexpected “component shortage” which is primarily why original shipping estimates have been impacted. It says that customers should expect to see their order status updated on the Oculus website by April 12th.
While pointing out that it has been able to ship many Rift units as per schedule which have since been received by customers, Oculus has apologized for the shipping delays and it has announced that it will waive shipping and handling charges for all orders placed to-date.